Each client has their own Client Services Coordinator who is a single point of contact for you.

If you have any problems with the level of service being provided, or want to change your carer, simply call your Case Manager.

You can even call our CEO (Nick McDonald) directly on (03) 8587 7900 if you are unhappy with any element of your service. Prestige has a comprehensive operations manual with specific procedures and forms to ensure that all feedback, issues and complaints are handled in an efficient and professional manner.