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What do the new HCP admin fee caps mean for you?

The Australian Government has recently taken action to reduce excessive Home Care Package (HCP) charges and make it easier to compare prices between providers.

Today we unpack what these changes mean for Home Care Package recipients and explore how Prestige Inhome Care’s fees weigh up against the new fee updates.

What are the HCP pricing changes?

From 1 January 2023, providers must charge no more than:

  • 20 per cent of the package level for care management
  • 15 per cent of package level for package management.

According to the government’s pricing update, depending on your package level, you can be charged up to the following per fortnight:

How do Prestige HCP admin fees compare with the rest?

Prestige Inhome Care clients will be happy to hear that our Care Management and Package Management fees are well below the maximum fee caps set by the Government.

Prestige’s combined Care Management and Package Management fees to total 29%. This figure is below that of many other providers and the maximum 35% fee cap (combined care management and package management) that the Government has allowed for.

Our administration fees continue to remain amongst some of the lowest in the industry.

Since starting business in 2005, Prestige Inhome Care has always committed to providing the highest possible standard of care, working with our clients to help them get the most value from their package.   Prestige has never wavered in its commitment to ensure you spend less on admin fees and more on actual Home Care Package services.

Exit fees and other charges

From 1 January 2023, providers will also not be allowed to charge exit fees*.

It has always been policy for Prestige Inhome Care to never charge exit fees when clients discontinue HCP services with us. This has been one way we have demonstrated our commitment to ensuring clients receive as much value as possible from their Home Care Package.

From 1 January 2023, providers will also not be allowed to charge separate charges for brokerage or subcontracting of third-party goods or services*.

Prestige will be implementing a new preferred provider arrangement for third party services to ensure our clients are able to maximise the value of their Home Care Package. This will allow us to secure the best possible rates and value for our HCP clients and ensure the third-party provider fees remain stable.

*www.health.gov.au Home Care Package Pricing Update

Prestige does not charge a basic daily care fee, which also helps to retain the package funds for our clients.

Have HCP fees been impacted by the care worker shortage?

We are currently seeing high demand for support in the industry at a time when there is a shortage of suitable workers. This has resulted in reports that some providers are charging exorbitant HCP admin fees.

Some of the steps Prestige has taken to address the much talked about care worker shortage, has been to position Prestige as an employer of choice. We have done this by increasing pay rates for care workers, offering a suite of added staff benefits, ongoing training, better work/life flexibility – resulting in successful recruiting campaigns that have improved our capacity to provide carers. We have absorbed as many of these costs as possible, in line with our commitment to keeping our HCP fees as low as possible for our clients.

Ensuring your care plan works for you

Your care plan is your Home Care Package in action. It is very important to have a care plan in place which is centred around your needs.

Prestige case managers work with you and your family to develop individualised care plans, designed to address your unique requirements and goals. Our approach is to maintain consistent communication between our office staff  and clients /families, to ensure a continuous and common understanding of the care provided. Care plans are reviewed twice yearly and can also be updated where client’s needs change.

Our case managers or advisors meet with clients in-person at their home to conduct a full assessment to determine each client’s unique needs. This helps establish rapport and allows the case manager to make recommendations about the ideal care worker to be paired with a client. Carers and case managers are supported by the full Prestige team and After-Hours services are available 24/7, in the event of any non-medical emergency.

To learn more about the new HCP admin fee caps and compare them with Prestige Inhome Care’s HCP admin fees download our brochure below.

DOWNLOAD FLYER

For more information about home care packages, the fee caps or home care package services contact our friendly team on 1300 10 30 10 or request a call back.

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