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6 Ways Prestige Ensures You Get the Most Out of Your Care

At Prestige Inhome Care, our top priority is delivering exceptional value and satisfaction to our clients. We take pride in offering personalised care that consistently exceeds expectations. Here are some of the ways we strive to make that happen:

1. Addressing Changing Needs

When you sign-on with Prestige, your Case Manager will closely consult with you and your family to carefully develop a care plan to suit your individual needs and lifestyle. We recognise that your health, mobility, and wellbeing may change over time. To accommodate this, we regularly review and adjust your care plan as needed. Continuous communication among your Case Manager, our Client Services team, and your carers ensures we understand and respond to any changes in your needs promptly.

You can also request a care plan review at any time. A simple example of this could be reducing domestic assistance and adding garden services as your needs change. Or increase care hours to help with personal grooming when you return from hospital.

Additionally, for those with a Home Care Package (HCP), your Case Manager can assist you in being reassessed for a higher-level HCP to increase your package funds and better support evolving clinical needs.

2. Utilising Unspent Funds

If you receive government funds through a Home Care Package, it’s essential to make the most of them. It is not unusual for unspent funds to accumulate if, for example, care is paused or service usage changes. To ensure your needs are fully supported, it’s important to utilise all your government-provided funds, particularly before July 2025, when the government will reclaim any unspent amounts.

Your Case Manager can talk with you about how to make the most of the unspent funds, ensuring you get the full benefit of your care budget and access the complete range of support services available.

3. Ensuring Responsiveness

Choosing care services to maintain your quality of life is a significant decision. Feeling seen and heard is important. Good value can be measured in how responsive providers are to requests, call backs and return emails. Prestige has a Client Service Centre staffed by a friendly team who are dedicated to ensuring you receive excellent service and that all your care needs are met. We also have an after-hours service to make sure clients can receive attention 24 hours a day, 7 days a week.

4. Transparency of Admin and Management Fees

Providing exceptional service requires efficient processes, skilled personnel, and effective operations. Our administration and management fees support these efforts by coordinating all your rostering requirements, covering compliance with government requirements, keeping financial transactions in order, updating client files, working with allied health providers to ensure you have the specialist care you need, skills training to meet clients changing needs, appropriate IT to help Prestige run efficiently and effectively, among other operational necessities.

We strive to offer the best value by minimising fees, eliminating excessive charges, and never imposing exit or basic daily fees. Prestige regularly reviews costs stay competitive and monitor the market.

5. Offering a Comprehensive Range of Services

To meet the unique and individual needs of our clients, Prestige provides a broad range of services. When we receive increased requests for specific services, we act to meet the changing demand or needs of our clients, or our Case Managers ensure they are included in your care plan.

We prioritise employing our own carers to provide truly tailored care that is specific to your needs. It is Prestige policy to ensure that any external service providers adhere to our standards of value and ethics, always putting the client first.

6. Commitment to Feedback

At Prestige Inhome Care, our commitment to value and client satisfaction is always a priority. We actively encourage feedback, both positive and negative, with a commitment to continuous improvement, always striving to ensure you get the most out of your care.

We regularly gather client feedback in writing and by phone, maintaining a compliments and complaints register to closely monitor and follow up on client feedback.  We conduct random client satisfaction surveys to measure our clients’ satisfaction across various parameters, including the quality and value of our services.

Our Client Advisory Group, consisting of Prestige client representatives and our senior management, meets regularly to seek input and opinions on client experiences and needs. Their participation ensures our clients remain at the centre of our decision-making process, and that we continue to deliver care that exceeds expectations.

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