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Older Australians enjoying a swim in the ocean. Prestige Income Care is an approved home care package provider, supporting Australians to continue living independently.

Home Care Packages

Home Care Packages (HCP) are one of the ways that Australians over 65 years of age can access in-home care services to support them to remain living in the comfort of their own home. They offer levels of support beyond what the Commonwealth Home Support Programme can provide.

As an approved Home Care Package provider, Prestige Inhome Care  can help you set up your package and care plan to provide you or your loved one the extra assistance to stay safe, comfortable and independent at home.

At Prestige, we believe you should be able to spend your Home Care Package funds on services, not fees. We commit to this by ensuring that our care and package management fees are still some of the lowest in the industry.

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Home Care Packages Explained

The Government Funded Home Care Packages program provides eligible recipients with funding packages for health and social support services to help you stay living at home.

Many of our clients choose to begin with private self-funded care whilst they wait for the Home Care Package to be allocated.

Once you package is approved, your current care roster remains in place and we simply transfer the funding across to your Home Care Package and assist with all of the paperwork.

If you would like to discuss home care packages across Melbourne, Sydney or the Sunshine Coast, contact us today.

You may be eligible for up to $59,593 each year from the Australian Government to subsidise home care services, from a provider of your choice. 

Our InHome Care Services

A registered nurse helping a Prestige InHome Care patient put their shoes on.

Personal Care

Assisting with showering, bathing, dressing, grocery shopping and much more.

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A registered nurse providing in-home nursing care to a patient.

Nursing

Flexible in-home nursing ranging from one to two hours to around-the-clock care and support.

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Case Management

Our experienced Case Managers will work with you and your loved one to assess, plan and implement a range of services.

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Domestic Support

Need an extra pair of hands around the house? We can help with all household tasks, home maintenance and meal preparation.

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The Prestige Approach To Palliative Care

Medically Sound:

  • supported by our clinical team who have extensive palliative experience and knowledge to deliver the highest level of quality care
  • palliative care team works in conjunction with multidisciplinary teams, specialists, hospitals and anyone involved

Client Centered Care:

  • every aspect of our in-home palliative care is tailored to the unique needs of your loved one
  • more effective, comforting and dignifying to receive individualised care on a one-to-one basis within the home
  • meet the physical, psychological, social, spiritual and cultural needs

Choice Of Caregivers:

  • endeavour to match our experienced palliative carers and nurses to specific clients’ requests and needs; i.e. gender/ religion/ language/ sexuality/ experience, etc.

Partnerships Which Offer Financial Benefits:

  • established partnerships with many allied health professionals and equipment providers e.g. Statewide, Independence Australia, TANA; assisting with cheaper rates and reduced waiting times for equipment

Provide Comfort And Assist With Pain Management:

  • provide medication support, manage symptoms and the course of the disease to relieve pain, discomfort and suffering
  • provide around-the-clock nursing-type care for the client with high-support needs

Flexible:

  • start, stop and change care and/or carers, or move to hospital or hospice at any time for any reason
  • not locked into a set number of hours; i.e. increase or decrease as needed or even cancel at last minute if circumstances change

Experienced And Specifically Trained Nurses:

  • highly experienced and trained in the intricacies of palliative care; assess, plan and administer daily treatment and manage symptoms
  • care team will be specifically trained according to the client’s situation, condition and needs

Supporting Family And Loved Ones:

  • understanding support to family and loved ones during this difficult time; from hospitality, house work and meal preparation to organising bereavement services
  • we are proud of our reputation for going above and beyond for all our clients

Responsive:

  • You will have a dedicated Case Manager focussed on your needs, who is your primary point of contact to assist with all your changing needs
  • 24 hour support and advice, quick replies to questions and requests and in many cases we can start on the same day if required

Shared Care Facilitation:

  • we work alongside hospice and acute palliative services such as doctors, surgeons and Hospital In-The-Home, Pal Care Australia Bethlehem and Cabrini to provide seamless care and support in line, under a shared care model.

Why Choose Prestige as your Home Care Package Provider?

Here are just a few of the reasons so many Australians choose Prestige to be their Home Care Package provider.

Truly Tailored home care

Personalised and individually tailored in-home support services to meet your needs. We'll help you get the most out of your allocated Home Care Package.

An experienced team working as one

At Prestige we use our own carers who undergo a rigorous selection process to ensure they are highly qualified and compassionate individuals.

On-Call Services

Our After Hours services are available 24/7, in the event of any non-medical emergency.

True flexibility

You can start or stop your services at any time and change providers at any time. You are in control.

No Hidden Fees

At Prestige, we believe you should be able to spend your Home Care Package funds on services, not fees. We commit to this by ensuring that our care and package management fees are still some of the lowest in the industry.

Experienced Case Managers

Our experienced Case Managers are committed to facilitating a holistic approach, by providing ongoing Care Planning and support.

How can I apply for a Home Care package?

Follow these 4 simple steps to set up your home care package:

Give Prestige Inhome Care a call on 1300 10 30 10 and we’ll guide you through the process.

If you are seeking Government funded support for in-home care, you need to book an Aged Care Assessment. Apply for an assessment by visiting My Aged Care and follow the prompts, or call them on 1800 200 422.
You will next receive a letter from My Aged Care which states what level of home care you are eligible for and your priority  package level. This letter confirms you are now on the government managed national waiting list.
You will receive a second letter indicating when your Home Care Package is 90 days away. Once you receive this letter it’s best to complete the Aged Care Fees Income Assessment form.
Once approved for a Government Home Care Package, talk with a Prestige Inhome Care Case Manager and let us work with you to develop a budget and care plan that best suits your needs.

Waiting for your Home Care Package (HCP) to be approved? 

 

Many of our clients choose to begin with private care.

Once your package is approved – your care roster remains in place and we simply transfer the funding across to your HCP.

How does Home Care Package Funding Work?

There are four levels of funding for Home Care Packages which correspond to the amount of care you need. These are explained in our handy table and flyer below. You should also be aware of the different fees which may apply to your package.

We can help you understand what’s involved with funding if you have any questions.

What’s the Cost?

How much will the government provide me for my care?

Depending on the assessed need for the individual, the levels of Government funding available for home care are as follows:

Level 1

Funding Level

$ 10,558 per year
  • Basic level needs
Get Started

Level 2

Funding Level

$ 18,622 per year
  • Low-level care needs
Get Started

Level 3

Funding Level

$ 40,529 per year
  • Intermediate care needs
Get Started

Level 4

Funding Level

$ 61,440 per year
  • Higher-level care needs
Get Started
Your fortnightly Govt. Subsidy
(per fortnight)
Package Management Fee
(per fortnight)
Care Management Fee
(per fortnight)
How much can I spend on care each fortnight?
Level 1
Your fortnightly Govt. Subsidy
$406
Less your package management fee
$61
Less your care management fee
$61
Less your care management fee
$284 (approx 3 hours)
Daily Fee / Contribution
$0
Exit Fee
$0
Income Tested Fees
$0-30.86 per day. If clients is a full pensioner, there's no income tested fee. This fee is based on income only not assets
Additional Case Management
$98.20 per hour. $49 per 30mins.
Level 2
Your fortnightly Govt. Subsidy
$714
Less your package management fee
$108
Less your care management fee
$108
Less your care management fee
$498 (approx 6 hours)
Daily Fee / Contribution
$0
Exit Fee
$0
Income Tested Fees
$0-30.86 per day. If clients is a full pensioner, there's no income tested fee. This fee is based on income only not assets
Additional Case Management
$98.20 per hour. $49 per 30mins.
Level 3
Your fortnightly Govt. Subsidy
$1,554
Less your package management fee
$234
Less your care management fee
$234
Less your care management fee
$1086 (approx 13 hours)
Daily Fee / Contribution
$0
Exit Fee
$0
Income Tested Fees
$0-30.86 per day. If clients is a full pensioner, there's no income tested fee. This fee is based on income only not assets
Additional Case Management
$98.20 per hour. $49 per 30mins.
Level 4
Your fortnightly Govt. Subsidy
$2,356
Less your package management fee
$354
Less your care management fee
$354
Less your care management fee
$1,648 (approx 20 hours)
Daily Fee / Contribution
$0
Exit Fee
$0
Income Tested Fees
$0-30.86 per day. If clients is a full pensioner, there's no income tested fee. This fee is based on income only not assets
Additional Case Management
$98.20 per hour. $49 per 30mins.
Daily Fee / Contribution
Income Tested Fees
$0
$0 - $36.60 per day. If client is a full pensioner, there's no income tested fee. This fee is based on income only not assets.

Terms

Only pay for the services you need.

  • Figures above are effective from 1 July 2024.
  • Package Management includes the ongoing administration and financial management of your Home Care Package, including monthly statements, the purchase, co-ordination and organising of this party services (outside of clinical decisions) including compliance, and quality assurance, along with infection control policies and procedures and the coordination of supports.
  • Care Management this includes the Initial Assessment and complete establishment of your Care Plan and ongoing care needs, care co-ordination, as well as ensuring services are aligned with care goals.
  • These figures have been rounded up except the Income Tested Fee.​
  • The Package Management Fee and Care Management Fee are based on a percentage of the available government subsidies and the fee may increase in line with subsidy increases. If the subsidy changes over time, so too may the package management fee and care management fee.
  • Third Party providers: Prestige will provide Third Party Services from our Preferred Providers. Where Prestige does not have a preferred provider that is able to service your area, we will waive any additional set up costs. A $16.16 Handling Fee is incorporated into all 3rd Party invoices.
  • Hours are approximate and based on weekday 2-hour minimum personal care rates, and will vary based on day of the week, services required or public holidays.

Note: If you are applying for a Home Care Package for the first time there is a waiting period, however Prestige can assist with private (self-funded) care while you wait for your package to be approved.

learn more About home Care Package Fees

Download FLYER
HCP Calculator

What if I already have a Home Care Package?

When you receive a Home Care Package, you have the right to change your care provider at any point, if you think an alternate care provider will better suit your needs. 

Our Care Specialist team can run a cost comparison for you, free of charge, to check if you are paying too much in fees with your current provider

Switching to Prestige is easy! Call us on 1300 10 30 10.

What is our Prestige Inhome Care Process?

Call our experienced team on 1300 10 30 10 to discuss your needs and current situation.

We’ll organise a free, no-obligation in-home consultation with you and your family members. Your Case Manager will conduct a care needs assessment and develop a tailored care plan.

You will be connected with one of our Client Service Coordinators who will look after your transport requirements and will be responsible for matching your loved one’s care needs with the most suitable nurses and carers.

You will be assigned a Prestige Case Manager who will establish a unique and flexible care program that is personalised to meet your needs. Your Case Manager will check-in with you regularly to ensure you are completely satisfied with both the care and your team.

Speak to our Care Specialists

Call 1300 10 30 10 to have your Home Care Package questions answered and organise a FREE, no obligation in-home consultation

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Client feedback

What Our Clients Love About Us

  • A special thank you needs to go to you. Not only did you manage to organise everything under Shirley’s roof magnificently but nothing ever seemed a problem whether it be late at night or on the weekend. I guess it is easy enough to pay for care but what we received in return were carers, including you, who genuinely cared about the patient.

    Peter

  • Thanks for all the help over the tough period as it was very much appreciated by all of our family.

    Natasha Armstrong

  • We have used your wonderful carer for many years now. She is an absolute gem. Nothing is too much trouble. She is thorough, very kind to my wife and very reliable. Thank you for such good service.

    Jack Adkins

  • We were able to bring our very ill son Andrew Home and Care for him for 7 months with the wonderful assistance and care of Prestige Inhome Care and their staff. It gave us the opportunity to care and be with our son for this extra time.

    Anonymous

  • Dad's regular carers have become an important part of our lives and I am impressed by their respectful and efficient approach. They are a great team.

    Lisa-Jane Moody

  • Prestige's ability and willingness to provide care at all hours of the day depending on Dad's specific needs, which for us includes a high level of care seven days a week

    Michael Egan

  • The Prestige home carers have always acted in the most professional, but sensitive manner and have since become friends to my father and myself in their own right.

    Jane Roberts

  • Behalf of my partner Brian, I wholeheartedly thank you, all carers and staff members for looking after Brian’s well-being so sincerely. You not only cared for Brian, yet you were a great support to me too. Each one of you with their own special gifts and talents.

    Jannie and Brian

  • My name is Ivan Smith i am 63 and have motor neuron disease. I live alone and am blessed to be visited in the mornings and evenings by friendly capable carers from prestige home care who cook, bathe dress and attend to my needs including taking me shopping i recommend them on the basis of the skills and attitudes of my many carers.

    Ivan Smith

  • I wanted to personally thank Prestige for the excellent care provided to my mother, Betty. I’m very grateful that my mother's wishes to live at home were granted and she got to do so for an extra year and a half with Prestige's support.

    Samantha

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