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Get to know... Melody, Case Manager Team Leader

We are pleased to introduce you to Prestige Inhome Care’s new Case Manager Team Leader, Melody. Melody has extensive experience with Prestige and Home Care Package clients and has been with Prestige Inhome Care for over 4 years.

A Heartfelt Approach to Care

Melody is a natural fit for care work and is dedicated to being there for her clients. She understands that some clients are isolated and lack supportive systems. “I want my clients to feel they have someone to rely on,” she says.

“You build that trust, you build that relationship, and they know that you are the go-to person for anything,” Melody explains. “Most families really appreciate the help because they need that someone who understands aged care services,” she adds.

A Wealth of Knowledge and Experience

Melody has a Bachelor of Social Work, a Certificate of Understanding Dementia and she recently completed a PEPA Aged Care placement in palliative care, giving her a deeper understanding of palliative client needs. “I cannot wait to share this knowledge and support my clients,” she says.

Thinking of Prestige values, what value do you relate to most?

“Be Kind – I am very empathetic when supporting our clients and the team”, she said. “Where there is kindness there is willingness to go above and beyond in everything while showing compassion.”

Tell us about the Case Management team.

“Case Management team is responsible for assessing, care planning and managing client care,” Melody explained.  “We also ensure holistic support services are provided. We are our client’s advocates.”

What are some of the main priorities for the Case Management team?

  • Assessing client needs and creating personalised care plans
  • Coordinating services and making appropriate referrals for allied health services. For example: occupational therapy, podiatry, and physiotherapy
  • Advocating for the rights and interests of clients
  • Monitoring progress and adjusting care plans as needed.

What do you hope for most for your clients?

Ultimately, I hope for improved health and well-being, and for them continue to do the things that they love and enjoy doing. I love to see increased independence and quality of life for them. For those with health challenges, we aim for effective management of any chronic conditions and ensuring they can access the necessary resources and support to be comfortable.

What do you enjoy most about working at Prestige Inhome Care?

I enjoy the people at Prestige. I love their team spirit, the support they show each other and their elients, and the willingness to collaborate and work together to make life better for clients.

Beyond the office

Outside of her professional role, Melody is also an active community member and entrepreneur. She recently emceed an event for over 100 Zimbabwean women, and also enjoys catering for events.

You are a proud mother of three children. What do you love about being a mum?

I have a son who is 11, an 8 year old daughter and a 19 month old baby daughter.  They bring me so much joy and my favourite thing about being a mother is seeing myself in my children. I’m so proud of their kindness, I love their hugs, and how they show and tell me how much they love me.

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